{"id":866,"date":"2011-01-06T01:14:55","date_gmt":"2011-01-06T06:14:55","guid":{"rendered":"https:\/\/sciences.rc.fas.harvard.edu\/wordpress\/?page_id=866"},"modified":"2025-08-11T15:02:14","modified_gmt":"2025-08-11T19:02:14","slug":"contact","status":"publish","type":"page","link":"https:\/\/www.rc.fas.harvard.edu\/about\/contact\/","title":{"rendered":"Get Help"},"content":{"rendered":"<div style=\"background-color: #3e7dab;\">\n<p style=\"text-align: center; background-color: #000000;\"><iframe loading=\"lazy\" src=\"https:\/\/fasrc.instatus.com\/embed-status\/light-sm\" title=\"Status page button, click to visit the FASRC status page.\" width=\"230\" height=\"45\" frameBorder=\"0\" scrolling=\"no\" style=\"border: none; padding-top:5px;\"><\/iframe>\r\n\n<\/div>\n<table class=\" aligncenter\" style=\"width: 100%; border-style: hidden;\">\n<tbody>\n<tr>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-glass\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">Documentation<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">Search our documentation for self-help answers to your questions or issues.<\/p>\n<a href=\"https:\/\/docs.rc.fas.harvard.edu\/\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> View Documentaion<\/span><\/a>\n<\/div><\/div> \u00a0<\/p>\n<\/td>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">Office Hours<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">FASRC holds regular office hours to help users and labs with questions or issues.<\/p>\n<a href=\"https:\/\/www.rc.fas.harvard.edu\/training\/office-hours\/\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> Office Hours<\/span><\/a>\n<\/div><\/div> \u00a0<\/p>\n<\/td>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-glass\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">FASRC Ticket<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">Create a help ticket with FASRC by sending an email with details to rchelp@rc.fas.harvard.edu\u00a0<\/p>\n<a href=\"mailto:rchelp@rc.fas.harvard.edu\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> Create\u00a0 Help Ticket<\/span><\/a>\n\u00a0<a href=\"https:\/\/www.rc.fas.harvard.edu\/support-and-hours\/\">Support Hours<\/a><\/p>\n<\/div><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">Service Center\/Billing<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\"> Information for requesting, managing data storage allocations, changes, and billing.\u00a0<\/p>\n<a href=\"https:\/\/docs.rc.fas.harvard.edu\/kb\/storage-service-center\/\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> Storage Service Center<\/span><\/a>\n<\/div><\/div>\n<\/td>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">Purchasing Systems\/Nodes<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">Informaiton on purchasing of nodes to supplement the cluster and increase a lab&#8217;s fairshare.<\/p>\n<a href=\"https:\/\/www.rc.fas.harvard.edu\/services\/data-center-hosted-systems\/\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> Hosted Systems<\/span><\/a>\n<\/div><\/div>\n<\/td>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">Storage Allocations<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">Storage allocation management and information through our Coldfront system (VPN required).\u00a0<\/p>\n<a href=\"https:\/\/coldfront.rc.fas.harvard.edu\/\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> Coldfront<\/span><\/a>\n<\/div><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">Status<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">FAS Research Computing status information page.\u00a0<\/p>\n<a href=\"https:\/\/fasrc.instatus.com\/\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> Status Page<\/span><\/a>\n<\/div><\/div>\n<\/td>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">Accounts<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">FAS Research Computing account information.\u00a0<\/p>\n<a href=\"https:\/\/docs.rc.fas.harvard.edu\/kb\/how-do-i-get-a-research-computing-account\/\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> Get An Account<\/span><\/a>\n<\/div><\/div>\n<\/td>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">Instruments\/SPINAL<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">Information on instruments and the SPINAL system.\u00a0\u00a0<\/p>\n<a href=\"https:\/\/docs.rc.fas.harvard.edu\/kb\/instrument-sign-up\/\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> Instruments\/Spinal<\/span><\/a>\n<\/div><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-glass\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">General IT Help<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">Desktop\/laptop, email, WiFi, or other IT-related issues not specific to FASRC services.<\/p>\n<a href=\"https:\/\/huit.harvard.edu\/\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> Contact HUIT<\/span><\/a>\n<\/div><\/div>\n<\/td>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">FASRC\/Informatics Portal<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\">The FASRC\/Informatics user Portal for accounts, tickets, etc. (FASRC login required).\u00a0<\/p>\n<a href=\"https:\/\/portal.rc.fas.harvard.edu\/\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> Portal Login<\/span><\/a>\n<\/div><\/div>\n<\/td>\n<td style=\"width: 33.3333%; border-style: none; vertical-align: top;\"><div class=\"su-box su-box-style-default\" id=\"\" style=\"border-color:#0b4a78;border-radius:10px;max-width:none\"><div class=\"su-box-title\" style=\"background-color:#3e7dab;color:#FFFFFF;border-top-left-radius:8px;border-top-right-radius:8px\">Other Resources<\/div><div class=\"su-box-content su-u-clearfix su-u-trim\" style=\"border-bottom-left-radius:8px;border-bottom-right-radius:8px\"> Other resources, further reading, and sites that FASRC users may find helpful.\u00a0<\/p>\n<a href=\"https:\/\/docs.rc.fas.harvard.edu\/kb\/other-resources\/\" class=\"su-button su-button-style-3d\" style=\"color:#FFFFFF;background-color:#3e7dab;border-color:#326489;border-radius:5px\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color:#FFFFFF;padding:0px 16px;font-size:13px;line-height:26px;border-color:#78a4c5;border-radius:5px;text-shadow:none\"> Other Resources<\/span><\/a>\n<\/div><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<blockquote><p><strong>TIP<\/strong>: To help RC better help you, when submitting a ticket, be specific about the system and\/or resource you\u2019re having trouble with. A good guideline for your ticket description is to consider the who, what, where, when, and why of your problem. The more targeted your description, the faster RC can diagnose and resolve the issue.<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p class=\"lead\">\u00a0 \u00a0 TIP: To help RC better help you, when submitting a ticket, be specific about the system and\/or resource you\u2019re having trouble with. A good guideline for your ticket description is to consider the who, what, where, when, and why of your problem. The more targeted your description, the faster RC can diagnose and resolve the issue.<\/p>\n<p class=\"more-link-p\"><a class=\"btn btn-primary\" href=\"https:\/\/www.rc.fas.harvard.edu\/about\/contact\/\">Read more<\/a><\/p>\n","protected":false},"author":103,"featured_media":0,"parent":8921,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[81],"tags":[],"class_list":["post-866","page","type-page","status-publish","hentry","category-about"],"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/P42YvN-dY","_links":{"self":[{"href":"https:\/\/www.rc.fas.harvard.edu\/wp-json\/wp\/v2\/pages\/866","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.rc.fas.harvard.edu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.rc.fas.harvard.edu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.rc.fas.harvard.edu\/wp-json\/wp\/v2\/users\/103"}],"replies":[{"embeddable":true,"href":"https:\/\/www.rc.fas.harvard.edu\/wp-json\/wp\/v2\/comments?post=866"}],"version-history":[{"count":189,"href":"https:\/\/www.rc.fas.harvard.edu\/wp-json\/wp\/v2\/pages\/866\/revisions"}],"predecessor-version":[{"id":25788,"href":"https:\/\/www.rc.fas.harvard.edu\/wp-json\/wp\/v2\/pages\/866\/revisions\/25788"}],"up":[{"embeddable":true,"href":"https:\/\/www.rc.fas.harvard.edu\/wp-json\/wp\/v2\/pages\/8921"}],"wp:attachment":[{"href":"https:\/\/www.rc.fas.harvard.edu\/wp-json\/wp\/v2\/media?parent=866"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.rc.fas.harvard.edu\/wp-json\/wp\/v2\/categories?post=866"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.rc.fas.harvard.edu\/wp-json\/wp\/v2\/tags?post=866"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}